If I call Community Futures Strathcona - who do I speak to?

 

Marc is the General Manager for Community Futures Strathcona and has held this position for 16 years. Previously he fulfilled the role of General Manager of Strathcona Employment and Economic Development Society (SEEDS). Marc is responsible for the operation of the organization including business loans and investments combined with advising businesses on developing and expansion. Over the course of 29 years with SEEDS and Community Futures Marc taught New Enterprise Management and Financial Management at Malaspina College. Previous work experience includes a position as Commercial Loan Manager for a major Credit Union and Senior Commercial Account Manager with the Bank of British Columbia.


 

Tonia is the Administration Manager for Community Futures Strathcona and carries out the financial transactions in addition to administering its provincial and federal contracts. Tonia has been employed by Community Futures since 1992 and was integral in merging Strathcona Employment and Economic Development Society with Community Futures as it is today. Tonia has lived in Campbell River since 1991.


 

Kevin is the Loan Analyst for Community Futures Strathcona and is responsible for assessing applications that require financing in addition to maintaining the organization's portfolio of investments. Graduating from UCC (now Thompson Rivers University) with a degree in Business Administration, Kevin has furthered his education through the Canadian Securities Course and the Canadian Entrepreneurial Studies Course. As a previous small business owner, Kevin is familiar with the requirements of starting a business through to its sale.


Redress Policy

Community Futures Strathcona acts honestly and with integrity and treats all borrowers fairly and reasonably. We base our lending decisions on a careful and prudent assessment of a borrower’s financial position and capacity to repay a loan. Our responsible approach to lending is based on (but not limited to) two key aspects of assessment to ensure credit is being provided responsibly. These are:

  • assessing the suitability of a credit product for an individual and
  • assessing a person's capacity to repay the proposed credit debt.

The highest standards of disclosure and procedural fairness will be adhered to. This will include:

  • explaining in simple terms the interest options that are available;
  • explaining how to repay the debt in full;
  • explaining all fees and charges that apply to the loan.

All loans and credit products must be based on a genuine assessment of the borrower's needs, the suitability of the product to meet those needs, and demonstrated capacity to meet the repayments. If an applicant feels they have been wronged or mistreated, the following redress mechanism takes place:

  1. Client informally complains to the General Manager
  2. General Manager meets with client to discuss concerns
  3. If a resolution is not obtained, the client formally complains in writing and states: Basis of complaint, name of persons involved and outcome sought
  4. General Manager meets with staff person named in the complaint
  5. General Manager responds to client in the appropriate manner to resolve the issue
  6. The first point of contact is the General Manager. If the client complaint is against the General Manager, the client is then directed to the Board Chairperson.